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Shipping, Returns & Customer Service

INVERSE SHIPPING

Standard and Express Delivery

Orders will be shipped using DHL, Hong Kong SpeedPost, China Post or FedEx Service depending on the boutique.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may delay your order. Delays may also occur as a result of pending payment verifications or customs clearance.

In some cases, your local customs office may require additional documents and time to have your package cleared. During these instances, the estimated delivery time may be prolonged.

During promotional periods, please kindly note there may be slight delays to shipping. We apologize for any inconvenience caused.

SHIPPING TIMES

Orders placed by 10 am local time will be processed by the boutique on the same day (Monday to Friday, not including bank holidays). Orders placed after 10 am local time will be fulfilled the following business day. Orders will take an estimated 18-28 days after processing. 

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may delay your order. Delays may also occur as a result of pending payment verifications or customs clearance.

In some cases, your local customs office may require additional documents and time to have your package cleared. During these instances, the estimated delivery time may be prolonged.

CHANGE REQUESTS

If you would like to change your shipping address after you have placed your order, please request it by contacting us and we will be happy to assist you. If the new address is out of the postal code service area, we will offer you alternative shipping options.

ORDER TRACKING

Once your order has shipped, we will send you your tracking information. This is dependent on the boutiques tracking system.

You can also visit the courier service’s official website and enter your tracking number to check the status of your shipment.

INTERNATIONAL DELIVERY TIMES AND COST

Orders placed after 9:00am Monday to Friday (Australia time) using our express shipping method will be processed the next business day.

Orders placed using our standard shipping will be processed within 3 business days.

Free shipping can be applied to orders that meet the following minimum amount, excluding discounted, sale and print products. Your order will be shipped using our economy shipping method.

IMPORT TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Inverse. For further details of charges, please contact your local customs office.

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